Designing for Real People

When I started this project, I saw a global team working across time zones and digital platforms. Many had never even met in person. What truly connected them wasn't some perfect process, but a shared purpose.

Initially, the focus seemed to be on volunteers. Yet, as I dug deeper, it became clear the real challenge wasn't just onboarding. It was about making work possible for people who were already stretched thin, jumping between devices, and juggling competing priorities.

To design with empathy, I needed to understand my audience. I spoke with staff, volunteers, and board members, observing their workflows. I gathered insights on what made them feel confident, supported, and able to contribute.

These conversations led to the development of three distinct learner personas. Each captured a unique set of needs, frustrations, and motivations. These personas became the guiding force for every design decision that followed.