
Design Principles Behind the Experience
This step-by-step journey map is designed primarily for those responsible for implementing, coordinating, or overseeing the program — from HR teams to organizational leaders. It offers a clear, visual blueprint of the program’s structure, making it easy to see how each stage connects to the next and why specific steps exist. For coordinators, it provides a practical reference for timing, communication, and resource delivery. For leadership, it illustrates the intentional design choices behind each phase — from building psychological safety to aligning with organizational values and goals. The structure reflects Universal Design for Learning (UDL) and adult learning principles, ensuring that while the core framework remains consistent, it can be adapted to fit different organizational cultures and operational needs.
Purpose: Show the journey from the learner’s perspective.
Interactive Element: Embedded Storyline file of the participant journey
Sections:
Pre-Work: Intergenerational conflict course (purpose, format, adaptability)
Orientation: Slide deck, QR code sign-up, nomination process
Ongoing Support: Check-ins, milestones, closing reflection
Design Decisions Callouts: Short notes explaining why each step exists (ties to learning science, UDL, or organizational needs)